If you have trouble scanning at the kiosk:
- Screen Brightness: Turn your phone’s screen brightness to 100% and hold the screen flat and steady about 4 to 6 inches from the scanner.
- Check for Duplicate Usage: Make sure no other vehicle in your group has already scanned that code. Each code locks to the first vehicle’s license plate. See one QR code per vehicle.
- Check the Dates: Passes only work between the start and end dates set when they were created.
- Use the Call Button: If the scanner still does not accept the pass, press the kiosk call button to reach an attendant. Show your photo ID and confirm your destination address for manual verification.