- Extending Issues a Replacement Pass: When you extend a stay’s end date in the portal, the system creates a new QR code for the updated dates and emails or texts it to the guest. The old pass is retired once the replacement is issued, so the gates stay in sync without interrupting access.
- Shortening a Stay: Shortening a stay changes the expiration date on the existing pass. No new code is issued.
- The “Renew” Button: For return visitors, click Renew to choose a 1 to 30 day stay and issue a fresh pass starting immediately.
If my guest decides to stay longer, how do I extend their pass, and will they receive a new QR code?
Pages in this section
- How can owners, guests, property managers, and vendors get access to the security gates?
- What are the authorized ways a short-term guest or visitor can enter the community?
- My host didn’t send me a gate pass in advance. How do I self-register at the gate?
- Can our travel group share one QR code across multiple vehicles, and how do I fix a car that was locked out?
- My QR code is not opening the gate. What should I check?
- What happens at the gate kiosk if a visitor’s pass is invalid, expired, or already used by another car?
- Can a primary guest invite other family members or drivers in their group, or retrieve a lost pass on their own?
- How do I create and distribute QR codes for my upcoming guests or renters?
- What is the Reunion West QR code system and how do I register for QR code gate access at Reunion West?
- How do Airbnb and short-term rental hosts collect guest details and register them for gate access given Airbnb’s privacy restrictions?
- I generated passes for guests staying at my home, but only one car could enter, or the codes stopped working after the first day. Why?
- Can I create gate passes months ahead of time for upcoming seasonal bookings or future visitors?
- What is the maximum duration for a single guest pass, and can back-to-back passes be created for long-term stays?
- If my guest decides to stay longer, how do I extend their pass, and will they receive a new QR code?
- If I need to cancel or deny access to an entire travel party with multiple sub-guests, do I have to block them one by one?
- I submitted a guest request but received an email saying “Action needed — QR code NOT created.” Why?
- Can I receive notifications when visitors arrive, and can outgoing guest texts come from my company name?
- Can I use a spreadsheet to bulk upload guest information to get QR codes for security gate access at Reunion West?
- Do vehicle hang tags still work, and how do they work alongside the digital QR code system?
- Can I give or leave my resident hang tag for my Airbnb/VRBO guests, visiting friends, or contractors to use?
- How to get a car mirror hang tag to access the gates with my car if I am an owner, vendor or property manager?
- I own or manage a home that is not showing up on my portal dashboard. How do I add it?
- I have both an office email and a personal email, or two staff accounts at the same agency. Can these accounts be combined?
- I am an owner who started managing homes for other owners (or a property manager who stopped managing). How do I change my account type?
- What is the “Graph” tab under My Guests in the portal?
- Can I connect my property management system (PMS) or other software to automate pass creation?
- How does the gate portal’s AI assistant help with gate access questions?
- What security information is recorded when a vehicle passes through a Reunion West gate?
- If the community internet connection or cloud service goes down, will residents and guests be locked out?
- Who should I contact if I have questions about gate access policies or technical issues?
- How do I have an open house and get gate access?