How does the gate portal’s AI assistant help with gate access questions?

The gate portal includes an AI Support Assistant that gives residents, property managers, and guests help 24/7, without waiting for office hours.

What It Can Do

• Answer Questions in Plain Language: Ask in English, Spanish, or Portuguese, for example: “How do I send a QR pass to my guest?”, “Why did my visitor’s QR code get denied?”, “Can two cars share one reservation code?”, or “How do I issue passes for a multi-vehicle group?”
• Step-by-Step Guidance: Walks you through the portal, managing reservation dates, bulk uploads, and sending reservation links.
• Troubleshooting: If a pass fails at the kiosk, it helps find the cause (such as a pass already linked to another vehicle, expired dates, or an incorrectly formatted phone number) and suggests the fix.
• Escalation: If something can’t be resolved automatically, such as deactivating a lost hang tag or reporting a hardware problem, it directs you to the gate security supervisor or POA Administration.

How to Use It

1. Log in to the gate portal at gate1.reunionwestpoa.com.
2. Click the chat/help icon in the bottom corner of the screen and ask your question.