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Home » Gate Entry » If the community internet connection or cloud service goes down, will residents and guests be locked out?

If the community internet connection or cloud service goes down, will residents and guests be locked out?

No. The gates are designed to keep working during an outage:

  • On-Site Credentials: Each gate keeps its own copy of valid passes and hang tags on-site, so already-issued QR codes and hang tags continue to work.
  • Local Gate Control: The gates open locally without needing an internet connection.
  • Automatic Recovery: Entries made during an outage are logged on-site and synced automatically when service is restored.

New passes created during an outage may be delayed until the connection is back. If you need help at the gate, press the kiosk call button.

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