- Phone Number Pre-Check: Before creating a pass, the system verifies the guest’s phone number with the mobile carriers.
- Refused Numbers: Numbers that don’t exist (typos), and landline numbers without a backup email address, are refused so messages are never sent to an undeliverable number.
- How to Fix It: Check the email for details, get a valid mobile number or personal email address from the guest, and resubmit the pass.
I submitted a guest request but received an email saying “Action needed — QR code NOT created.” Why?
Pages in this section
- How can owners, guests, property managers, and vendors get access to the security gates?
- What are the authorized ways a short-term guest or visitor can enter the community?
- My host didn’t send me a gate pass in advance. How do I self-register at the gate?
- Can our travel group share one QR code across multiple vehicles, and how do I fix a car that was locked out?
- My QR code is not opening the gate. What should I check?
- What happens at the gate kiosk if a visitor’s pass is invalid, expired, or already used by another car?
- Can a primary guest invite other family members or drivers in their group, or retrieve a lost pass on their own?
- How do I create and distribute QR codes for my upcoming guests or renters?
- What is the Reunion West QR code system and how do I register for QR code gate access at Reunion West?
- How do Airbnb and short-term rental hosts collect guest details and register them for gate access given Airbnb’s privacy restrictions?
- I generated passes for guests staying at my home, but only one car could enter, or the codes stopped working after the first day. Why?
- Can I create gate passes months ahead of time for upcoming seasonal bookings or future visitors?
- What is the maximum duration for a single guest pass, and can back-to-back passes be created for long-term stays?
- If my guest decides to stay longer, how do I extend their pass, and will they receive a new QR code?
- If I need to cancel or deny access to an entire travel party with multiple sub-guests, do I have to block them one by one?
- I submitted a guest request but received an email saying “Action needed — QR code NOT created.” Why?
- Can I receive notifications when visitors arrive, and can outgoing guest texts come from my company name?
- Can I use a spreadsheet to bulk upload guest information to get QR codes for security gate access at Reunion West?
- Do vehicle hang tags still work, and how do they work alongside the digital QR code system?
- Can I give or leave my resident hang tag for my Airbnb/VRBO guests, visiting friends, or contractors to use?
- How to get a car mirror hang tag to access the gates with my car if I am an owner, vendor or property manager?
- I own or manage a home that is not showing up on my portal dashboard. How do I add it?
- I have both an office email and a personal email, or two staff accounts at the same agency. Can these accounts be combined?
- I am an owner who started managing homes for other owners (or a property manager who stopped managing). How do I change my account type?
- What is the “Graph” tab under My Guests in the portal?
- Can I connect my property management system (PMS) or other software to automate pass creation?
- How does the gate portal’s AI assistant help with gate access questions?
- What security information is recorded when a vehicle passes through a Reunion West gate?
- If the community internet connection or cloud service goes down, will residents and guests be locked out?
- Who should I contact if I have questions about gate access policies or technical issues?
- How do I have an open house and get gate access?