Airbnb and similar platforms mask guest contact details (proxy email addresses and restricted phone numbers), so hosts and property managers need a simple pre-arrival intake step to ensure smooth gate entry.
Information Required for a Gate Pass
- Primary guest’s full legal name (must match their driver’s license or ID)
- Destination property address within Reunion West
- Direct mobile phone number (for text delivery) or personal email address
- Check-in and check-out dates
How to Collect It Through Airbnb
- Automated Pre-Arrival Message: Schedule a message in your Airbnb or PMS inbox 48 to 72 hours before check-in asking for the guest’s direct phone number, email, and number of vehicles for community gate authorization.
- Share the Reservation Registration Link: Each reservation in your gate portal account has a unique registration link. Send it to the guest through the Airbnb message thread. The guest enters their own real phone number and email and receives the digital pass directly.
- Multiple Vehicles: Ask the primary guest to share the same registration link with any additional drivers. Each QR code pairs to a single vehicle’s license plate on first scan, so every vehicle needs its own pass before arriving.
Why Pre-Registration Matters
- Avoid Gate Delays: Guests without a pass must stop at the visitor kiosk, self-register, and wait up to 10 minutes for their pass, or wait for manual assistance from security.
- International Travelers: Many guests travel from the UK, Brazil, the EU, and elsewhere. The gate system supports international numbers by SMS and WhatsApp, so an accurate mobile number ensures the pass arrives before the trip.
- Host Responsibility: Short-term rental hosts are responsible for making sure their guests are properly cleared and follow community access rules. Pre-clearing guests protects community security and makes for a smoother check-in.