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Home » Gate Entry » What happens at the gate kiosk if a visitor’s pass is invalid, expired, or already used by another car?

What happens at the gate kiosk if a visitor’s pass is invalid, expired, or already used by another car?

  • Clear On-Screen and Audio Denial: The kiosk sounds an alert and shows a plain-English explanation on the screen, such as “Pass limited to 1 car — already linked to another vehicle” or “Pass expired.”
  • Automatic Call to Security: The kiosk automatically calls the security guard station over the video intercom.
  • The Guard Already Knows Why: Before answering, the guard’s screen shows the exact code, timestamp, rule that was violated (for example, “Pass limited to 1 car — already linked to plate ABC-1234”), and the vehicles linked to the pass, which keeps delays to a minimum.
  • Multilingual Assistance: The intercom supports multilingual audio translation so visitors who speak Spanish, Portuguese, and other languages can communicate with security.
  • Audited Manual Overrides: If a guard manually raises the gate after a refusal, the override is automatically logged alongside the refused pass for auditing.

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