Question 1

Has my POA bulk internet service moved from CenturyLink to AT&T Quantum Fiber?

Accepted Answer

Short answer: Yes. Reunion West bulk internet service is now provided by AT&T Quantum Fiber. The transition from CenturyLink Fiber began in November 2025 and is complete. Equipment and features stayed the same, with the same or better speed. What changed? Internet service transitioned from CenturyLink Fiber to AT&T Quantum Fiber. What did not change? No equipment swap was required. No feature loss and no reduction in speed (same or better speed than before). How does billing work now? If you previously received an invoice for upgraded CenturyLink internet, you now receive a monthly ...

Question 2

How do I call AT&T Quantum Fiber for internet issues for outages and down services?

Accepted Answer

Please note, for most internet issues, simply restarting the internet modem fixes the issue. Contact the AT&T Quantum Fiber internet repair tech support 833-290-9273 Hours: 7 days a week from 7 AM-11 PM CST Reps answer the call as Quantum Fiber -Enter the Zip Code 34747 -Choose "repair my internet" -Give the customer service representative your address, for example "123 Burma St, Kissimmee, Florida 34747" Once the address has been provided, you should be able to order internet repair without difficulty. You may also tell the representative that you are a "Reunion West MDU Customer" Any ...

Question 3

How fast is the fiber internet speeds at Reunion West?

Accepted Answer

We have 1gb fiber internet delivered directly to each home in the community. Our internet provider is AT&T Quantum Fiber. AT&T Quantum Fiber includes wireless internet in the homes, but some homeowners who upgrade to mesh Wi-Fi get even faster speeds. The internet is paid for by the POA as part of your monthly dues. How do I call AT&T Quantum Fiber for internet issues?

Question 4

My internet is running slow...what do I do?

Accepted Answer

Please reach out to AT&T Quantum Fiber, our internet provider. They can troubleshoot the issue, and sometimes they need to replace the router to improve performance. How to Restart the Modem Locate the Reset ButtonOn the back of the modem, near where the cords connect, look for a small circular reset button — it may be highlighted in red. Press and HoldUse a small, pointed object (like a paperclip or pen tip) to press and hold the reset button for at least 20 seconds. Wait for RebootRelease the button and wait approximately 3 minutes for the modem to fully reset and power back on. This ...

Question 5

What do I do if both my DirecTV and Internet are down?

Accepted Answer

Please open a ticket with AT&T Quantum Fiber for your internet because the DirecTV service runs over the internet fiber line in our community to the DirecTV satellite dish by the main gate security guard house. How do I call AT&T Quantum Fiber for internet issues?

Question 6

What do I do if my AT&T Quantum Fiber Wi-Fi is slow or has outages?

Accepted Answer

If your Wi-Fi is slow or experiencing outages, first try restarting your router by pressing and holding the reset button for 20 seconds, then waiting 3 minutes for it to reboot. If the issue continues, open a support ticket with AT&T Quantum Fiber. Contact information can be found here: How do I call AT&T Quantum Fiber for internet issues?

Question 7

What do I do with extra or unused internet equipment from AT&T Quantum Fiber?

Accepted Answer

Please visit the AT&T website or contact AT&T Quantum Fiber support to arrange the return of any unused equipment. Do not dispose of any equipment unless AT&T confirms you may do so. For AT&T Quantum Fiber support, see: How do I call AT&T Quantum Fiber for internet issues?

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